Privacy Policy 

Last updated: 20 August 2026

FixedPlantIQ respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how FixedPlantIQ collects, uses, stores, discloses and protects personal information when you visit our website, communicate with us, use our online tools, book a meeting, submit an enquiry, interact with our chat services, or otherwise engage with FixedPlantIQ.

1. Who We Are

For the purposes of this Privacy Policy:

FixedPlantIQ, we, us and our refer to FixedPlant IQ Pty Ltd and its related entities where applicable.

Business Address:
Dubai Business Centre
United Arab Emirates

Website:
https://fixedplantiq.com

FixedPlantIQ provides software and related services for mining and fixed-plant operations globally.

2. Personal Information We Collect

We may collect personal information that identifies you or can reasonably be used to identify you.

This may include:

• first name and last name
• email address
• telephone number
• company or organisation
• job title or position
• country or region
• information you provide through website forms
• information provided when using our pricing calculator
• information provided when requesting or obtaining a price estimate
• information provided when booking a demonstration or meeting
• information provided when requesting to talk to an expert
• information provided through website chat
• correspondence and communications with FixedPlantIQ
• information relating to your interest in FixedPlantIQ products or services
• information relating to an existing or prospective commercial relationship.

We may also collect technical and usage information automatically when you use our website.

3. Website and Usage Data

When you visit our website, we may automatically collect information including:

• Internet Protocol address
• browser type and version
• device type
• operating system
• pages visited
• date and time of visits
• time spent on pages
• referring website
• links and calls to action selected
• website interactions
• approximate geographic location
• diagnostic and performance data.

We use this information to operate, secure, understand and improve our website and services.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

• submit a website form
• access the FixedPlantIQ pricing calculator
• request or obtain a price estimate
• book a demonstration
• book a meeting
• request to talk to an expert
• contact us
• communicate with us by email, telephone or other means
• interact with website chat
• register for or use a FixedPlantIQ service
• enter into a commercial relationship with FixedPlantIQ.

We may also collect information through cookies, analytics technologies, customer relationship management systems and other technology used to operate our website and business.

Where lawful and appropriate, we may also receive business contact information from publicly available sources, referrals, business partners or other legitimate sources.

5. HubSpot and Customer Relationship Management

FixedPlantIQ uses HubSpot and related systems to manage website enquiries, prospective customers, meetings, communications and customer relationships.

Information submitted through the FixedPlantIQ website may be transferred to and stored within HubSpot.

Depending on how you interact with us, HubSpot may be used to:

• create or update a contact record
• record the website action or enquiry you completed
• manage meeting bookings
• manage website chat
• record communications
• manage sales and customer relationships
• deliver marketing communications where permitted
• measure engagement with our website and communications
• support reporting and business analysis.

HubSpot and other service providers may process information in countries outside the country in which you are located.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies such as pixels, tags, scripts and web beacons.

These technologies may be used to:

• operate essential website functions
• remember user preferences
• understand how visitors use our website
• measure website performance
• understand which pages and content are useful
• measure marketing effectiveness
• identify errors and improve website security
• measure email engagement where permitted.

Cookies may be session cookies, which expire when your browser is closed, or persistent cookies, which remain on your device for a defined period.

You can manage cookies through your browser settings and, where provided, through our website cookie preferences.

Disabling certain cookies may affect the functionality of some parts of the website.

7. How We Use Personal Information

We may use your personal information to:

• provide and maintain our website and services
• respond to enquiries
• provide requested information
• provide access to online tools
• generate requested pricing information or estimates
• organise demonstrations and meetings
• provide technical, commercial or customer support
• manage prospective and existing customer relationships
• prepare proposals, agreements and commercial communications
• fulfil contractual obligations
• improve FixedPlantIQ products and services
• understand customer needs and website usage
• analyse product, sales and marketing performance
• maintain the security and integrity of our systems
• comply with legal and regulatory requirements.

We may also use personal information for legitimate business administration purposes such as reporting, auditing, forecasting and internal business analysis.

8. Marketing Communications

Where permitted by applicable law, we may send information about FixedPlantIQ products, services, operational insights, events or other information that may be relevant to you.

We will only send commercial electronic communications where we have the appropriate consent or another lawful basis to do so.

Our marketing communications will identify FixedPlantIQ as the sender and provide a method for unsubscribing.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional, contractual, support or service communications.

9. How We Share Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business.

These may include providers of:

• customer relationship management systems
• website hosting
• cloud infrastructure
• email and communication services
• analytics
• meeting scheduling
• website chat
• information technology
• cyber security
• professional advisory services
• accounting and business administration services.

We may also disclose personal information:

• to related entities within the FixedPlantIQ group
• to professional advisers where required
• where necessary to perform a contract
• where required or authorised by law
• in connection with a merger, acquisition, restructuring, financing or sale of all or part of the business
• with your consent.

We do not sell personal information as a standalone commercial product.

10. International Transfer and Processing

FixedPlantIQ operates internationally and provides services to mining operations in multiple countries.

Personal information may therefore be stored, accessed or processed outside the country in which it was originally collected.

This may include processing in Australia, the United Arab Emirates, the United States and other countries in which our technology providers or service providers operate.

Where personal information is transferred internationally, we take reasonable steps to use service providers and arrangements designed to provide appropriate protection for that information.

Different countries may have privacy and data protection laws that differ from those applying in your location.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for:

• the purposes described in this Privacy Policy
• an existing or prospective business relationship
• contractual obligations
• legal, regulatory, accounting or reporting requirements
• dispute resolution
• security and fraud prevention.

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, subject to legal retention obligations.

12. Access, Correction and Deletion

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of personal information
• request restriction of certain processing
• object to certain uses of your personal information
• withdraw consent where processing is based on consent
• object to the use of your personal information for direct marketing.

We may need to verify your identity before processing a privacy request.

Some information may need to be retained where required by law or where there is another lawful basis for retaining it.

13. Australian Privacy Rights

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, FixedPlantIQ will manage personal information in accordance with those requirements.

You may request access to personal information held about you, request correction of that information, or make a complaint about the way we have handled your personal information.

We will take reasonable steps to respond to privacy enquiries and complaints within a reasonable period.

14. United Arab Emirates Privacy Rights

Where the United Arab Emirates Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data applies, personal information will be processed in accordance with applicable UAE data protection requirements.

Subject to applicable law, individuals may have rights including rights relating to access, correction, restriction or cessation of processing and objection to processing for direct marketing purposes.

15. Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against:

• unauthorised access
• misuse
• interference
• loss
• alteration
• disclosure.

However, no internet transmission, information system or electronic storage method can be guaranteed to be completely secure.

16. Data Breaches

If we become aware of a data breach involving personal information, we will investigate the incident and take appropriate action.

Where required by applicable law, we will notify affected individuals and relevant regulatory authorities.

17. Children's Privacy

FixedPlantIQ provides business-to-business software and services and is not intended for use by children.

We do not knowingly seek to collect personal information from children through our website.

If we become aware that personal information relating to a child has been collected in circumstances where it should not have been collected, we will take reasonable steps to delete it.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

FixedPlantIQ does not control those external websites and is not responsible for their privacy practices.

We recommend reviewing the privacy policies of any third-party website or service you use.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our business
• our website or services
• technology we use
• our information-handling practices
• applicable legal or regulatory requirements.

The current version will be published on the FixedPlantIQ website and the "Last updated" date will be updated when material changes are made.

20. Privacy Enquiries and Complaints

If you have a question, request or complaint relating to privacy or personal information, please contact FixedPlantIQ through our website:

Website: https://fixedplantiq.com
Contact: https://fixedplantiq.com/contact

Business Address:
Dubai Business Centre
United Arab Emirates

We will review privacy enquiries and complaints and respond within a reasonable period.

21. Your Acceptance of This Privacy Policy

By using the FixedPlantIQ website and voluntarily providing personal information to us, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to your rights under applicable privacy and data protection laws.