Missing Production data

Symptoms

• The Production view does not have data.

Diagnosis

• Note the dates where Production is zero.
• Note the type of Period of the Measured area (from Configuration).

Solution

• Check that the Interface and Metric service is running

  • If one of the services isn't running, check the logs for any exceptions before attempting to start the service.
  • If it fails, check one of the following:
    • Licence is valid
    • Database connection string is correct
    • Check the logs for any exceptions
• Reset the processing
  • Stop the Metrics service
  • Delete the data in production for the measured area
  • Restart Metrics service