Skip to content
English - Australia
  • There are no suggestions because the search field is empty.

How to download and submit Log files

This article explains how to download log files for attachment to a support ticket.

When raising a support ticket, as a Request Type of Report a Problem, uploading the log file to the ticket will assist in resolving the issue.

To download the log files, do the following:

  1. Navigate to the Help module.

  2. Select the Raise a Support Ticket from the left panel.

  3. At the top right, just under the User Profile icon, is the Download Log Files button. Click on it to download the log files. The log files are zipped into a single file.
  4. Save it to your local Downloads folder.
  5. To attach the log file to the ticket, click on Choose Files button on the form. Navigate to your Downloads folder and select the downloaded log file.